Whew!
It’s the start of a new cycle of “graveyard shift” for me tonight. It would be another 3 months plus of sleeping during day time and working during the night. It would be 3 long months of dealing with irate and polite clients alike. As of this writing, I am currently dealing with a quite difficult customer. Not that she is irate. It’s just that she is a newbie on networking but is just too eager to click on anything ahead. It can be frustrating too to get that kind of customer as it delays the session and make it longer than it should be .
It’s different when you deal with these kind of customers during daytime. During nighttime, my fuse is quite low and I tend to get irritated easily. But mind you, no matter how irritated I am, it has never never shown on the transcript of my sessions. I blurt it out on an empty chair and say a different tune to my clients. That is my secret to getting Excellent Customer Service rating. I have my outlet for my irritation and anger so that I don’t get to say it to my clients.
Well, I hope I live up to the feat again. It’s still my first day of work, but I am looking forward to taking my day-off already. Oh my! I need inspiration.
Anyone?



